Jira Service Management

{"xsrfToken":"db0cf6ac30f0f3b75f0f2558bd5b33ba2ef26ad2_lout","branding":{"id":"3","key":"es","name":"Email Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bb7be5ee-200d-411c-a65a-7262a8e78694/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTBjNGU1NS0wM2JkLTQ1YzEtYTEyMi03MmJkMmZkZDI2YzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiN2JlNWVlLTIwMGQtNDExYy1hNjVhLTcyNjJhOGU3ODY5NCI6WyJyZWFkIl19LCJleHAiOjE3NDE5Mjc5NjAsIm5iZiI6MTc0MTkyNzM2MH0.gLQtqR69Pqcxdg8AFdyz563lxQHTDmQIzP-GYBLb3y4&client=110c4e55-03bd-45c1-a122-72bd2fdd26c1&mode=fit","logoId":"bb7be5ee-200d-411c-a65a-7262a8e78694","isLogoAvailable":true,"helpCenterTitle":" Yorkcars Support Panel","sharedPortalName":"Yorkcars ticket system","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":" Yorkcars Support Panel","sharedPortalName":"Yorkcars ticket system","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#555f68","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"es","projectId":10002,"serviceDeskId":3,"name":"Email Support","description":"Welcome! You can raise a request for Email Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"31","name":"Complaints","descriptionHtml":"","callToAction":"Complaints","introHtml":"For any complains please fill this form","icon":10466,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"34","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"For any general inquiry please fill this form","icon":10486,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[8],"key":""},{"id":"30","name":"Lost property","descriptionHtml":"","callToAction":"Lost property","introHtml":"For lost property please fill this from","icon":10480,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[8],"key":""},{"id":"36","name":"New Driver Inquiry","descriptionHtml":"","callToAction":"New Driver Inquiry","introHtml":"For Driver information please fill this form","icon":10466,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"28","name":"Open a Business Account","descriptionHtml":"","callToAction":"Open a Business Account","introHtml":"Apply for Business","icon":10481,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[8],"key":""},{"id":"32","name":"Overcharged","descriptionHtml":"","callToAction":"Overcharged","introHtml":"if you feel driver overcharged, please fill this form","icon":10490,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[8],"key":""},{"id":"29","name":"Refund on taxi","descriptionHtml":"","callToAction":"Refund on taxi","introHtml":"refund","icon":10536,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"33","name":"Technical Help","descriptionHtml":"","callToAction":"Technical Help","introHtml":"for any tenchnical gelp, please fillout this form","icon":10472,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"20","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"Document and share learnings from an incident so that it doesn't happen again","icon":10523,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"12","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"19","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"15","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10534,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"25","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"16","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"17","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.","icon":10512,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"13","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"24","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"27","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"26","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"23","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Queries"}],"orderMapping":{"8":[28,36,32,29,34,30,31,33],"3":[12,13,16,17,23],"4":[12,15,17,26,27],"5":[13,23,24,25],"6":[16,26],"7":[16,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTBjNGU1NS0wM2JkLTQ1YzEtYTEyMi03MmJkMmZkZDI2YzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE5Mjg1NjAsIm5iZiI6MTc0MTkyNzM2MH0.zQkreZsDi7g_ZwPMeEr_N5xkY_2OIrUvbTjtSdMW9DY","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"110c4e55-03bd-45c1-a122-72bd2fdd26c1","tokenDurationInMins":20}},"reqCreate":{"id":28,"projectId":10002,"form":{"name":"Open a Business Account","descriptionHtml":"","callToAction":"Open a Business Account","intro":"Apply for Business","instructions":"","icon":10481,"iconUrl":"https://yorkcars-taxis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/28","calendarParams":{"firstDay":0,"date":"2025-03-14T04:42:40+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMTBjNGU1NS0wM2JkLTQ1YzEtYTEyMi03MmJkMmZkZDI2YzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE5Mjg1NjAsIm5iZiI6MTc0MTkyNzM2MH0.zQkreZsDi7g_ZwPMeEr_N5xkY_2OIrUvbTjtSdMW9DY","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"110c4e55-03bd-45c1-a122-72bd2fdd26c1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2023-02-10T11:14:18.896845Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[28],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Open a Business Account","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Open a Business Account"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"d9233b69-dd98-47e6-bae7-737b8ddbe023"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"e0653a4f-d77e-4480-a825-08292303a0eb"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"de8dec79-115e-4762-b460-5a21a3655600"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"62ab3394-df0c-44c8-a742-5d990c509bf0"}},{"type":"paragraph","content":[]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":" "}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"10b6cbbb-e455-4935-bcfb-1805b6407b39"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"a512603d-7a97-4e4a-a97f-6287d8049037"}}]}]},{"type":"heading","attrs":{"level":2},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"f6bed36a-a585-4393-88e4-a2b1a0fba6e0"}},{"type":"heading","attrs":{"level":2},"content":[]}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"te","label":"Email confirmation to","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Business Email","description":"","validation":{"rq":false},"choices":[{"id":"25","label":"Urgent"},{"id":"26","label":"Standard"}],"questionKey":""},"10":{"type":"pg","label":"Comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Company Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Business Telephone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"e831431b-b715-44b0-a27a-58197c533344"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2023-02-10T11:14:18.896845Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[28],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Open a Business Account","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Open a Business Account"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"d9233b69-dd98-47e6-bae7-737b8ddbe023"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"e0653a4f-d77e-4480-a825-08292303a0eb"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"de8dec79-115e-4762-b460-5a21a3655600"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"62ab3394-df0c-44c8-a742-5d990c509bf0"}},{"type":"paragraph","content":[]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":" "}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"10b6cbbb-e455-4935-bcfb-1805b6407b39"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"a512603d-7a97-4e4a-a97f-6287d8049037"}}]}]},{"type":"heading","attrs":{"level":2},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"f6bed36a-a585-4393-88e4-a2b1a0fba6e0"}},{"type":"heading","attrs":{"level":2},"content":[]}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"te","label":"Email confirmation to","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Business Email","description":"","validation":{"rq":false},"choices":[{"id":"25","label":"Urgent"},{"id":"26","label":"Standard"}],"questionKey":""},"10":{"type":"pg","label":"Comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Company Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Business Telephone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"e831431b-b715-44b0-a27a-58197c533344"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}